Learn the Pros & Cons before Purchasing Salesforce Sales Cloud

Salesforce Sales Cloud is a "sales" module in Salesforce platform. It is a customer relationship management (CRM) platform developed to support sales, marketing and customer support in both business-to-business and business-to-customer contexts. It is designed to help salespeople to sell smarter and faster. Sales Cloud includes leads, accounts, contacts, contracts, opportunities, products, price books, quotes and campaigns. Sales Cloud is equipped with features like Web-to-lead to support online lead capture, with auto-response rules. Though it comes with various pros, it has its own cons. Here we will learn about the top pros and cons of Salesforce Sales Cloud Review.

Salesforce Sales Cloud- Pros

1. Customizability: Though Sales Cloud provides robust functionality, yet it is such that might not suit each organization. However, it provides powerful features of configuration and customization. With the configuration feature, you can add and change objects, fields, tabs and more without having any coding skills. While customizations allow bigger system changes that can be done through code like creating custom processes and email templates, facilitating operations with a large amount of data.

2. User interface: Salesforce Sales Cloud though provides you with large number of features yet you can enjoy an intuitively comprehensible and user-friendly interface. It offers a constructive notion, because elements like Sales Path, SLA’s Milestones, Activity Timeline, etc. provide useful assistance for users.

3. Integration capabilities: One of the most important benefits of Sales Cloud is that it has rich integration capabilities. In order to run your business smoothly without having to tool switch, you can integrate Sales Cloud virtually with any other software that you use in your organization. 

4. Easy-to-navigate software: The Sales Cloud software is very easy to navigate. You will find an easy navigation bar at the top of the window and the tabs are divided into various categories including Home, Accounts, Contacts, Leads, Opportunities and Campaigns etc.

Salesforce Sales Cloud- Cons

1. Poor customer service: According to the customers’ feedback, one of the most vital problems of Salesforce Sales Cloud is poor customer support. Most of the Salesforce customers have complained of not being able to contact Salesforce’s customer service agent and that their questions remain ignored. They also complained that they receive customer support only by paying extra for premium service.

2. A thin learning curve: Sales Cloud offers rich functionality to its users but it doesn’t provide comprehensive learning materials. This results in users being not able to understand the functionality and use it properly. However, some people learn a bit of the mandatory functionality but failed to use the cooler features due to lack of knowledge. 

3. High cost: High price is another disadvantage of Salesforce Sales Cloud. It is quite expensive like the other products of Salesforce. Thus, it is important for you to be completely sure about the need of Sales Cloud. Before purchasing it, make sure that it is exactly what you need and understand the costs of implementing the solution. However, many users of Sales Cloud have also noted that if you purchase Sales Cloud services from are liable vendor and use and use it rationally, all your expenses pay off quickly.

Read more:-  Salesforce Sales Cloud Certification - An Inclusive Guide