Technical Problems
Common issues that could be related to your portal.
Certified HubSpot Support Specialists
HubSpot Support Services for CRM, Marketing, Sales & CMS
Access HubSpot's expert support as needed to help with troubleshooting, configuration, optimization, or management of your HubSpot portal. Dean Infotech's HubSpot CRM, Marketing Hub, Sales Hub, Service Hub, Content Hub, workflows, automation, integrations, reporting, and technical issues support are tailored to your needs. Select one-off support or continuous support, based on the support needs of your HubSpot team.
✓
CRM Support
✓
Technical Support
✓
Automation
✓
CMS
✓
Integrations
✓
Reporting
Open Tickets
32
Avg. Response Time
1.8 hrs
CSAT Score
96%
NEW
Workflow not firingHigh priority Urgent
CMS module errorMedium priority
IN PROGRESS
API sync failingHigh priority Escalated
Report inaccuracyLow priority
RESOLVED
Duplicate contactsFixed
Ticket resolved
SLA met — 42 min
Workflow fixed
Automation restored
HubSpot Support
What Is HubSpot Support?
HubSpot support is professional support for businesses that require any type of assistance to use, configure, troubleshoot, maintain, or improve their HubSpot portal. Support can be for HubSpot CRM configuration, workflows, automation, CMS, integrations, reporting, data management, training, and continuous technical support. Our Certified HubSpot support agency can help you with:
CRM Configuration
Correctly configured properties, pipelines, and records.
Workflow Errors
Automations that do not function properly.
Marketing Automation
Campaigns and nurture sequences were continued.
Sales Processes
Sales pipelines are streamlined, organized, and well-defined.
CMS Issues
Handled website/landing page problems.
Integrations
Syncing with third parties continued to work.
Data Cleanup
Multiple/duplicate data records resolved.
Reporting
Real-time dashboards of what's going on.
User Training
Demonstrated appropriate use of the portal to teams.
Portal Optimization
Configuration can be enhanced as needs evolve.
When You Need Us
When Should You Hire a HubSpot Support Partner?
Something Isn't Working
A workflow, form, integration, or CRM function isn't acting the way it should.
Your Team Is Stuck
You know what outcome you're looking for, but you need assistance setting up HubSpot properly.
You Need Technical Expertise
Your requirement is for APIs, HubSpot CMS development, integrations, and/or advanced automation.
Your Portal Has Become Complex
Multiple Hubs, workflows, users, and integrations create a complex administration.
You Need Extra Capacity
You need more HubSpot skills in your own team, without adding additional full-time staff.
You Want to Get More From HubSpot
You can access your portal, but you're not utilizing its features.
What We Support
What Does Our HubSpot Support Include?
Six areas, each one with a unique support focus. Choose an area to see what's included.
A Note On Scope
At the discovery stage, each engagement will be mapped out and outlined and will be different depending on the type of support model you choose, with specific points and deliverables depending on the engagement.
CRM Support
4 focus areasContacts, companies, deals, properties, pipelines, and records were set up and functioning properly.
Contacts & Companies
Properties and records
Deals & Pipelines
The number of stages and the process configuration.
Permissions
Control of users and access.
Troubleshooting
Unexpected CRM behaviour
Support By Hub
Support for every Hub in your portal
The same specialists who work with the quick overview above will go further – into what support is offered by each Hub.
HubSpot CRM Support
Configuration & troubleshooting
Businesses leverage HubSpot CRM with features that are configured, optimized, and troubleshot by Dean Infotech to function as per their business and sales processes.
CRM ConfigurationPipeline SupportData IssuesUser ManagementCRM TroubleshootingProcess Optimization
HubSpot Marketing Hub Support
Campaigns & automation
Help with marketing campaigns, marketing automation, forms, and emails / lead nurture in Marketing Hub. Depending on the scope of work agreed to up front, dedicated HubSpot support experts can assist with configuration, troubleshooting, campaign execution, automation, and optimization.
Email MarketingFormsLanding PagesListsCampaignsWorkflowsLead NurturingMarketing AutomationCTAsTracking
HubSpot Sales Hub Support
Pipelines & sales enablement
Sales pipelines, deals, sequences, tasks, automation, reporting, and sales enablement, all expertly managed to stay organized in your sales process.
Pipeline ManagementDeal ConfigurationSales AutomationSequencesLead RoutingSales ReportingMeeting SchedulingSales Process Optimization
HubSpot Service Hub Support
Ticketing & Customer Support
Troubleshoot HubSpot Service Hub for ticketing, customer support workflows, routing, help desk processes, and service reporting. Dean can provide support to you in Service Hub configuration, troubleshooting, and optimization as per your requirements and scope.
Ticket PipelinesTicket PropertiesHelp DeskTicket RoutingSLAs Service WorkflowsCustomer FeedbackKnowledge BaseService Reporting
HubSpot CMS & Content Hub Support
Websites, templates & modules
Technical support for HubSpot websites and landing pages, templates, forms, themes, modules, or CMS. If you're looking to build an entire website, you should look into our HubSpot CMS Development services.
Website IssuesLanding PagesTemplatesCustom ModulesFormsContent UpdatesCMS TroubleshootingTechnical Optimization
Workflow & Automation
HubSpot Workflow & Automation Troubleshooting
HubSpot automation problems can be expected for a variety of reasons, including enrollment criteria, branching logic, property values, timing, conflicting workflows, and/or incorrect actions. Dean Infotech can help you to identify the issue and rectify it.
ProblemPossible Cause
Workflow isn't enrolling
Enrollment criteria
Wrong branch
Branching logic
Property isn't updating
Action/configuration
Duplicate actions
Conflicting workflows
Delayed automation
Timing/settings
Record isn't progressing
Workflow logic
Our process: Diagnose → Fix → Test → Document
Integration & API Support
HubSpot Integration & API Troubleshooting
When HubSpot isn't connecting correctly with another platform, the issue may involve field mapping, authentication, APIs, webhooks, or integration logic. HubSpot troubleshooting consultants can help with troubleshooting & scoping integration issues.
Data SyncRecords staying consistent across systems
Field MappingFields matched correctly between platforms
API IssuesRequest and response troubleshooting
WebhooksEvent-triggered sync troubleshooting
AuthenticationConnection and access issues
Third-Party AppsMarketplace integration support
Custom IntegrationsPurpose-built connector support
SalesforceCommon connected system
ERP & EcommerceCommon connected systems
Website & Custom AppsCommon connected systems
Common systems we support include Salesforce, ERP platforms, ecommerce platforms, websites, CRMs, and custom applications.
Data & CRM Cleanup
HubSpot Data Cleanup & Management Support
For accurate automation, segmentation, and reporting in CRM, it's essential to have clean and consistent data. Identify and support data quality problems and clean-up efforts.
Duplicate Records
Contacts and companies that are created multiple times.
Duplicates were found and combined.
Incorrect Properties
The value of a property as determined by the marketplace, but inconsistent with its real value.
Property audited & corrected to the source of truth.
Missing Data
Records that have missing or blank information.
Problems identified and addressed if data is available.
Data Imports
Data that is added from spreadsheets or other sources.
Imported data is mapped and validated before it gets to the production data.
Data Formatting
Inconsistent picklist/name/phone numbers.
Consistently normed values.
Property Cleanup
Various properties that are not used or duplicated on the portal.
Properties reviewed, consolidated, or retired.
Record Management
To track records for which ownership and/or lifecycle changes are required.
Information reviewed and up-to-date records recorded.
Segmentation
Lists and segments that are not relevant to your audience.
Rebuilt around the correct and up-to-date information.
Reporting & Dashboards
HubSpot Reporting & Dashboard Support
Build, customize, and resolve HubSpot reports and dashboards to help your team track important marketing, sales, and service metrics. Does the HubSpot support agency have the ability to build custom reports? Yes, troubleshooting, modify, and create HubSpot reports and dashboards.
Sales Reports
Reports on pipelines, forecasts, and rep performance.
Marketing Reports
Reporting on campaign and lead performance.
Service Reports
The number of tickets, SLA, and satisfaction reporting.
Pipeline Reports
Information on health at the deal stage and pipeline.
Custom Dashboards
Dashboards geared towards the data your staff is gathering.
KPI Tracking
The KPI's that are relevant to your business.
Attribution
Connecting activities and results.
Data Troubleshooting
Addressing report accuracy when numbers are not balanced.
Training & Enablement
HubSpot Training & User Support
Sometimes your portal doesn't need fixing; the team simply needs to know how to use it correctly. Support solves today's problem; training solves similar problems tomorrow.
Ask About TrainingCRM Training
Practical training in using CRM in real-life situations.
Marketing Training
Training in marketing campaigns and automation.
Sales Training
Engaging in pipeline and sequence training based on reps selling.
Service Training
Ticketing and help desk training for support staff.
Admin Training
More in-depth training for the person who handles portal configuration.
Workflow Training
Knowing and modifying existing automation in a safe manner.
Reporting Training
Designing and developing dashboards for your team.
Choose the HubSpot Support Model That Fits Your Business
Choose the type of support that your team needs, from a single fix to continuous coverage.
On-Demand Support
Get help when a specific issue occurs - no ongoing commitment required
- Best suited for infrequent use.
- Pay for assistance if needed only.
- Prompt response to the reported issue
Ideal For: One-time needs - situations that are not repeated.
Request SupportBreak-Fix & Emergency Support
Need Urgent HubSpot Help?
Lead capture, website functionality, automation, and sales operations are just among the HubSpot problems that can occur. Dean Infotech can access and support the situation during an emergency if available and as agreed upon in the scope.
Scoped responseRapid triageAvailability confirmed at requestRequest Urgent HubSpot Help
Workflow Failure
Automation is not running and needs to be addressed.
Form/Lead capture problem
You aren't getting any more leads from your website.
CMS Issue
A site or landing page problem affects users.
Integration Failure
If it does not sync, then it is a connected system.
CRM Configuration Problem
A problem is happening in the CRM that isn't as expected.
Data Synchronization Issue
Data is not synchronized across the systems.
Portal Audit & Optimization
Already Using HubSpot? We Can Find What's Holding It Back
You may have your HubSpot portal set up and running, but there could still be issues that need to be addressed.No matter how your HubSpot portal is set up, there could be configuration issues, workflow inefficiencies, data quality issues, or missed features. A structured review may discover opportunities for enhancement; check our Remote HubSpot CRM support India for a more comprehensive, detailed review.
Get a HubSpot CRM Audit1
CRM
Fit all properties, pipelines, and records.
2
Workflows
Gaps and dead ends were checked for using automation.
3
Automation
Reliability of cross-hub automation reviewed.
4
Data
Evaluation of the quality of data for meaningful objects.
5
Reporting
Dashboards were checked in accordance with the leadership requirements.
6
Integrations
Discussed synced systems with regard to sync issues.
7
CMS
The structure of a website has been assessed for its performance and usability.
8
User Setup
Changes to permissions and access are checked against your team structure.
9
Portal Configuration
Settings are inspected and ensured to be appropriate to current best practice.
Our Process
Our HubSpot Support Process
A consistent process whether it's a single ticket or the start of an ongoing engagement.
1
Tell Us the Problem
Communicate a problem, need, or business goal.
2
Assess the Requirement
Portal, scope, and access required are discussed.
3
Diagnose
Find the cause and cure.
4
Resolve
Implement the agreed patch or provide practical guidance.
5
Test
Verify the change, if necessary.
6
Document
Explain any modifications that have been made, and what can be done next.
7
Continue if Needed
If your business is in need of support on a regular basis, move to ongoing support.
Support vs. Other Services1 2 3 4
Do You Need HubSpot Support, Audit, Implementation, or Development?
Support is one of the ways we can help - how to know which is the right one for you?
If You NeedChoose
Help with an existing issueHubSpot Support
Identify portal problemsHubSpot CRM Audit
Complete initial setupHubSpot Implementation
Move from another CRMHubSpot Migration
Connect another systemHubSpot Integration
Build custom functionalityHubSpot Custom Development
Ongoing portal managementHubSpot Managed Services
Website developmentHubSpot CMS Development
If you are already using HubSpot and need the experts' helping hand, then HubSpot Support can help you more effectively. If, however, you need it absolutely, then a specialized Dean Infotech service may be more suitable for you, since it can be either a migration, custom development, or a sustained way of managing the need.
Tell Us What's Going On
State the problem to be solved or the objective to be achieved in your own words.
We Match It To Service
We confirm that the support (or other service) will fit.
No Wrong Door
When it's not support, we show you the correct Dean Infotech service.
Work with a positive attitude.
The engagement that you start is the one you really need.
Why Dean Infotech
Why Dean Infotech for HubSpot Support?
Multi-Hub Expertise
CRM, marketing, sales, service, and CMS support.
Technical Capability
Process configuration, automation, integration, and development needs.
Flexible Engagement
One-time, project, or continuous support as per your needs.
Business-Focused Support
We're concerned with the business process of configuring HubSpot.
Cross-Service Expertise
The same eco-system goes on with our specialized services when the need for support evolves into a need for implementation/integration/ development.
Post-Implementation Assistance
Get support after your HubSpot setup.
Real HubSpot Problems, Practical SolutionsSaaS Professional Services Ecommerce
HubSpot Support in Practice
Leads stopped reaching the sales team
A form submission workflow was not routing new leads correctly, leaving sales reps without timely notifications.
ApproachWe reviewed the workflow triggers, corrected the enrollment criteria, tested new submissions, and documented the changes.
OutcomeReplace with a real, verified metric (e.g., leads recovered, response time) before publishing.
Illustrative example — not a verified customer outcome.
CRM records were becoming inconsistent
Contact records contained duplicate entries and inconsistent property values, affecting segmentation and reporting.
ApproachWe reviewed the affected records, identified data-quality issues, standardized key properties, and supported the required cleanup.
OutcomeReplace with a real, verified metric (e.g., duplicate records removed, data accuracy) before publishing.
Illustrative example — not a verified customer outcome.
An integration stopped syncing
Customer data was no longer transferring correctly between HubSpot and a connected ecommerce platform.
ApproachWe checked authentication, field mapping, sync activity, and integration errors, then tested the connection after applying the fix.
OutcomeReplace with a real, verified metric (e.g., records synchronized, time-to-resolution) before publishing.
Illustrative example — not a verified customer outcome.
FAQs
Frequently Asked Questions About HubSpot
Can't find what you're looking for? Talk to an expert directly.
Business Hub Support assists businesses who need to use, set up, troubleshoot, maintain, or improve their HubSpot Portal.
HubSpot support can be anything from CRM configuration, troubleshooting workflows, automations, integrations, reporting, CMS issues, data cleaning, training, and technical support.
Yes. No matter who set up the portals or configured them initially, Dean Infotech can help you with them.
Yes. Diagnosis and implementation of the necessary fix can be done for workflow-related diagnostic problems in workflow enrollment, branching, properties, workflow timing, and workflow actions.
Yes. Depending on your needs, support can include CRM, Marketing Hub, Sales Hub, Service Hub, Content Hub, CMS, and Operations Hub.
Yes. The possibilities under our HubSpot integration support agency include data synchronisation, field mapping, authentication, APIs, webhooks, and third-party applications.
Yes. Support includes duplication management, property cleaning, data formatting, missing information, imports, and record management.
Yes. We offer CRM, marketing, sales, service, administration, workflows, reporting, and training depending on your team's needs.
Yes. For businesses that need support on a particular HubSpot issue but don't need it on a regular basis, on-demand support is provided.
HubSpot managed services typically include portal administration, optimization, monitoring, and ongoing improvement, while HubSpot support is issue- and task-based.
Get Started
Stuck With HubSpot? Get Expert Support.
From CRM issues to broken workflows, CMS problems to integration issues, or reporting problems to anything else you need guidance on, a seasoned HubSpot expert at Dean Infotech can help you figure it out and what to do next.
Get HubSpot Support Talk to a HubSpot Expert
Certified HubSpot Solutions Partner
Flexible one-time, project, or ongoing support
No obligation, no-pressure conversation
