Dreamforce 2022, San Francisco, USA

Experience the Future of Customer Success at Dreamforce 2022 with Dean Infotech

Ready to take your business to the next level? Dean Infotech Pvt. Ltd. was thrilled to attend the Salesforce Dreamforce 2022 Event, held on September 20–22, 2022, in San Francisco, USA. This event is an unparalleled platform for Salesforce users, developers, partners, and enthusiasts to learn about the latest trends, technology, and strategies for business growth.

Dean Infotech CEO Ankit Agarwal was among the thousands of attendees who experienced the cutting-edge technologies shaping the future of customer success. Our team gained hands-on experience with over 17 sessions covering the latest advancements in sales, service, marketing, and more.

Discover the Latest Innovations and Transform Your Business

Salesforce Dreamforce 2022 was a momentous event in San Francisco, USA, over two exciting days from September 20th to 22nd. As enthusiastic participants, we at Dean Infotech had the incredible opportunity to be part of this highly anticipated annual event.

Dreamforce brought together Salesforce users, developers, partners, and technology enthusiasts from around the world to showcase groundbreaking innovations and explore new possibilities. It served as a vibrant platform for learning, networking, and growth within the larger Salesforce community.

Highlights from the Dreamforce 2022 event

Salesforce Genie: The Real-Time Customer Data Platform

One of the highlights of Dreamforce 2022 was the unveiling of Salesforce Genie, a real-time customer data platform. Sanjana Parulekar, senior director of product marketing at Salesforce, shared how Genie empowers businesses by delivering personalized experiences across various domains, including sales, service, marketing, and more.

By leveraging real-time data within the Salesforce platform, Genie enables companies to build the tailored experiences their customers desire.

It is built on Hyperforce Salesforce's public cloud infrastructure, which helps to assimilate and store real-time data streams at a vast scale and unite them with transactional data. With Genie, companies can bring data from various sources like mobile, web, and APIs, legacy data using MuleSoft, and historical data from proprietary data lakes.

Slack Canvas: A New Surface for Slack Customers

Salesforce announced a new Slack Canvas, a new surface for Slack customers arriving next year. Slack Canvas allows employees to curate, organize, and share resources, offering a single place for status updates and finding important information.

Users can view previews of user-shared text, videos, and images and play videos on Canvas without leaving Slack. Slack Canvas is also available with other Salesforce products in the form of embedded workflows and updated information.

Improved Version of Slack Huddles

Salesforce also unveiled an enhanced version of Slack Huddles, which allows your workforce to reach out to each other with the help of audio, video, and multi-person screen sharing.

Depending on the plan, this version offers more participants, from 50 with a paid one to 2 with a free one. These are available on the Slack desktop and Mobile App Plus for Chrome and Firefox browsers.

Net Zero Marketplace

Salesforce launched its Net Zero Marketplace at Dreamforce 2022. This marketplace will be available in the US in October 2023 but will come to other countries in 2024.

The Net Zero Marketplace is a platform for companies to sell their carbon credits if they fulfill their net-zero commitments. It also offers third-party-rated carbon credits and an e-commerce portal to buy them.

Ford's Transformation Journey with Salesforce Customer 360

At Dreamforce 2022, we were privileged to hear the remarkable story of Ford's reinvention. Jim Farley, CEO of Ford, emphasized that change becomes imperative when a company faces unforeseen challenges. Ford's transformative journey involved addressing supply chain issues by adopting Salesforce Customer 360. This comprehensive solution streamlined their data, established a single source of truth, and enabled real-time personalization. With these improvements, Ford made customer-driven decisions and communicated effectively, revolutionizing their operations.

Dean Infotech at Dreamforce 2022

At Dean Infotech, we understand the importance of aligning technology with business objectives. Our participation in Dreamforce 2022 enhanced our expertise and knowledge of Salesforce's latest innovations. We are now equipped to help our clients leverage the power of Salesforce Genie, Salesforce Customer 360, Slack Canvas, Slack Huddles, and other cutting-edge tools showcased at the event.

By partnering with Dean Infotech, you can unlock the full potential of Salesforce and revolutionize your business operations. Our skilled professionals will work closely with you to understand your unique requirements and develop tailored solutions that drive growth and success.

If you are looking for reliable and customized Salesforce solutions, look no further than Dean Infotech. Our team of certified Salesforce developers will work with you to understand your business needs and provide the best possible solution.

Get in touch with us today to learn more about our Salesforce services and how we can help you simplify, strengthen, and transform your business!