Top 10 Reasons Ecommerce Websites Fail and are Unsuccessful

Ecommerce websites are an important business tool for facilitating businesses to go sell online. Its ability to be open 24/7 offers fantastic revenue opportunities.

Nowadays, most of the people prefer online shopping and every year the number increases. Yet a huge number of ecommerce businesses are struggling to sustain its position and be profitable, or in many cases, survive.

There are many reasons why top eCommerce websites fail and are unsuccessful though they struggle hard to survive in the market.

Here, we have discussed the 10 major reasons, which lead to the failure of an Ecommerce store. 

1. Consisting of poor quality images and product descriptions

While shopping online, consumers rely on the images uploaded by the store along with the matching product descriptions. If your product image is poor and the description related to it is limited then, it is sufficient enough for you to lose sales.

2. Missing contact information

In order to create a strong relationship with your customers and build trust then it is important to display the contact information in detail. Before making an online purchase, most of the consumers want to have the contact information of the site from where they will be purchasing so that if anything goes wrong they can contact you.

3. Complex checkout process

A complex, multi-step checkout process is another reason for the failure of eCommerce websites. Consumers find it frustrating to go through a complex checkout process and they will likely give up even before completion. Keep a short checkout process without the requirement of registration. Allow consumers to checkout as a guest.

4. Hidden fees

Websites should share the shipping rates straightforwardly at product selection. Keep the shipping fees hidden until the very end is sure to anger the customers. As a result, they abandon the cart and you lose sales. Always provide your customers with a shipping calculator that would work based on the items they choose and their postal address.

5. Lack of responsive website

Nowadays, people are becoming more and more mobile-friendly. Therefore, if your eCommerce site is not designed properly for the mobile phone, then there is a chance of you offering clutter, poor navigation options and an extremely difficult user experience for mobile users.

6. Customers don’t know what to do

Your website should direct the customers what to do or how to process. If you fail to provide them with proper navigation then you are sure to lose sales.

7. Online Store marketing

Your eCommerce Platform should have proper online marketing strategies. It should be backed by outstanding customer service.

8. Ecommerce site failing to engage customers

It is important to engage your customers and to do so, you should use social media to join the discussion and keep your products and services in front of potential customers. 

9. Targeting the wrong audience

While start selling you will lose sales as well as business if you target the wrong audience. It is important for small businesses to select the right approach to generate sales.

10. Displaying wrong pricing                                                                         

Pricing is a huge factor in online shopping. Customers can compare your pricing in seconds. Thus, it is crucial to display the right prices to sell products and services.

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