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Service Cloud Implementation

Salesforce Service cloud customer service software helps in making customer support quick and efficient. You can see an increase in customer retention, agent productivity, and faster case resolution with the help of our Salesforce certified service cloud consultant. Boost customer loyalty through AI-powered workflows and connected, customized service through every touchpoint. You can get to the heart of service with the world’s top-notch SFDC service cloud.

Our Service Cloud consultant can help you grow lifelong customers with connected services. With the help of service cloud implementation, you can strengthen customer engagement. We help you personalize your support to engage with every customer. Find the best solution for your customer, whatever your business. You can always start small, or support your entire enterprise today.

Dean InfoTech’s Salesforce Service cloud consultants can help the companies streamline service team processes and calls, reducing average call times. This powerful customer service software can dramatically improve customer satisfaction as well as problem resolution.

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One-Stop Solution for Customer Needs

If you care about your customer service, then service cloud Salesforce is what you should go for. Irrespective of whether you are in the B2C or B2B domain, you will have different customers raising different tickets or queries on a regular basis. Your service agents will receive these tickets. With Salesforce Service Cloud, you can track and solve these tickets efficiently.

We help in maximizing agent productivity. With the easy management options available, you can highlight mastery of advanced billing processes, invoice generation, and CPQ. We can transform customer experience by increasing your customer loyalty, satisfaction, and customer retention leading to repeat business from existing customers. You can connect with our expert team to know our Salesforce service cloud pricing details.

Being service cloud consultant trailhead experts, Dean Infotech provides the best solutions to clients. We help in enhancing your operational processes leading to a better experience for your customers. Salesforce financial services cloud is focused on wealth management systems based on powerful CRM that allows advisors to connect with the clients and never miss a new opportunity.

Some of our services include:-
  • Support customer interactions
  • Automate business processes with intelligent workflows
  • Get share and actionable insight
  • Drive returns with the power of artificial intelligence
  • Content with your customers on their preferred channels
  • Scale support with AI-powered chatbots
  • Get the job done easier with a step-by-step guide
  • Access data online easily with the field service app
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CASE STUDY

CUSTOMIZED SALES CLOUD IMPLEMENTATION

Sales cloud is customized to meet the business need. Cases are also utilized to handle the customer issues. System is being used by 1000+ users across the USA and Canada. Integration done with native applications and other business partner’s web system. Automated the web-to-lead to get the leads from various channels. Extensive data migration done from existing CRM, Finance, HR and other Web Systems. Scheduled jobs are created to synch the salesforce with finance system. Third party tool is used to pull the data from salesforce into SQL Server.

Custom application is built by using some out of box features to maintain the campaigns and integration with web based systems. Knowledge management is enabled across the org. Custom events are created and given a feature to map multiple account and their contacts using google map. Complex hierarchical reports are created using visualforce pages.

CUSTOM APPLICATION USING FORCE.COM

Better Salesforce Bigger Possibilities

At DEANINFOTECH, we provide comprehensive Salesforce services for delivering extensive improvements to your own business. Using our expertise and understanding of the Salesforce, we deliver a professional service that helps you really make the most of this powerful platform.

  • INDUSTRY-EXPERIENCE
    22+Years

    OF INDUSTRY EXPERIENCE

  • RETENTION-RATE
    64%

    Repeat Client RATE

  • DELIGHTED-CLIENTS
    450+

    DELIGHTED CLIENTS

  • EMPLOYEES
    150+

    EMPLOYEES

  • SENIOR-&-EXPERT-STAFF
    75%

    SENIOR & EXPERT STAFF